One of the hallmarks of a great leader is the ability to perform under pressure. Every association will wake up to adverse news at some point, and industry image as well as legislative and regulatory fate can hinge on how the CEO responds. Matthew Shay, a CEO who most observers agree has raised the profile and effectiveness of the National Retail Federation in his nearly four-year tenure, calls those moments opportunities. All CEOs know about the predictable actions they face every day, but responding to the unknown can be "make or break," Shay said. "You're going to hit a speed bump," he said, citing the example of the compromise of credit and debit card data for 110… Read More